FAQ's

Customer Service Knowledge Base

On these pages you’ll find answers to the most frequently-asked questions about Housing Authority programs and activities. You can read the questions online or download a printer-friendly version. If you don’t find the answer to your questions in the following sections, send us a message using the Contact Us form. To help us best serve our families and vendors, please search the Customer Service Knowledge Base and allow us two business days to respond to inquires sent through the Contact Us form.  

Information for Landlords:

HCV Landlord Q&A

New Landlord Q&A

Inspection Q&A

Landlord Portal Q&A

Contact us with any questions, comments, or information you may need. All housing authority offices are open from 8:00 A.M. to 4:30 P.M. Monday through Thursday. We are closed Fridays and on federal holidays. See agency calendar for planned closures. Your inquiry will receive a response within two business days.

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LOCATIONS

ADMINISTRATION OFFICE

3133 Estudillo Street
Martinez, CA 94553
(925) 957-8001
Monday through Thursday 8:30am – 4:00pm
Closed daily from 12:00pm – 1:00pm

HOUSING CHOICE VOUCHER

Business Hours:
Monday, Tuesday, Wednesday, Thursday 8:00am-4:30pm

Lobby Hours:
Monday, Tuesday, Thursday – 10:00am – 4:00pm
Wednesday – 8:00am – 4:30pm

HCV Central
Servicing Central and Eastern County clients
2870 Howe Rd.
Martinez, CA 94553
(925) 957-7001

HCV West
Servicing Richmond clients only
2324 College Lane
San Pablo, CA 94806
(925) 957-8007

PUBLIC HOUSING

Martinez Office (925) 957-8004
(covering Alhambra Terrace and Hacienda Housing developments)
3133 Estudillo Street, Martinez.
Monday 10:00am – 3:00pm
Wednesday 8:00am – 4:30pm

Oakley Office (925) 957-8005
(covering Casa De Manana, Los Arboles, Los Nogales and Casa Serena Housing developments)
900a Rosemary Lane, Oakley
Monday, Tuesday, Thursday – 10:00am – 3:00pm
Wednesday – 8:00am – 4:30pm

Pittsburg Office (925) 957-8006
(covering El Pueblo, Bridgemont and Elderwinds Housing developments)
875 El Pueblo Avenue
Pittsburg, CA 94565
Monday, Tuesday, Thursday – 10:00am – 3:00pm
Wednesday – 8:00am – 4:30pm

Rodeo Office (925) 957-8008
(covering Bayo Vista Housing development)
2 California Street
Rodeo, CA 94572
Monday, Tuesday, Thursday – 10:00am – 3:00pm
Wednesday – 8:00am – 4:30pm

San Pablo Office (925) 957-8004
(covering Kidd Manor and Vista Del Camino Housing developments)
100 Austin Ct.
San Pablo, CA 94806
Tuesday and Thursday 10:00am – 3:00pm

working together to create AFFORDABLE HOUSING solutions

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